Support

Do you sell routers with SIM card slots?

No, we currently do not sell any hardware for Link subscriptions. But we have an offer AddSecure Go that is a combination of LTE router and Link.

How do I add several users?

You add several administrators through the Administration menu. This is described in the user manual or in WikiLink, which you can access from within Link Manager.

How do I cancel a subscription?

Use Link Manager to manage and cancel/inactivate your subscriptions.

How do I get in touch with technical support?

You can contact them at +46 8 685 1550.

How do I know when my subscription has used all its data?

You can set warning levels and maximum usage levels in Link Manager. Warnings are displayed when you log into Link Manager, or you can receive warnings by email if you have registered an email address for notifications in Link Manager.

How do I know whether your subscriptions have coverage at a specific address?

Depending on whether the service you activate uses one or several operators, you may need to check several different coverage maps. For example, our EU+3 subscription uses all mobile data networks in Sweden, which is why you check the coverage by looking at several different coverage maps.

https://www.tele2.se/tackning/tackningskarta
http://www.telenor.se/foretag/support/drift-och-tackning/tackning/tackningskarta/
https://www.telia.se/privat/support/tackningskartor
https://www.tre.se/privat/kundservice/tackning/tackningskartan/

I would like to get notifications about disruptions in Link. Is this possible?

Yes, you can receive notifications about disruptions by email. Contact our support to order this feature; you can reach them at +46 8 685 1550.

Is two-factor authentication available for Link Manager?

Yes, you can activate two-factor authentication in Link Manager. This activation applies to the entire company and is described in the user manual or in WikiLink, which you access from within Link Manager.

My SIM card has been stolen. What do I do?

Replace or inactivate the SIM card in Link Manager as soon as you notice the card has been stolen. If a lot of traffic has been generated after the card was stolen, report the theft to the police.

What is an ICCID?

The serial number of a SIM card. Also referred to as a SIM number.

What is an IMEI number?

A unique number used to identify mobile telephones or a mobile device/piece of equipment.

What is MSISDN?

Mobile phone number.

Where can I order more SIM cards?

You manage and build your networks in Link Manager, where you can also order additional SIM cards.

Which APN do I use?

It depends on the type of subscription your SIM card is activated for. When activating subscriptions in Link Manager, you can see which type of APN the service uses.

Which information should I have ready when I report an error?

You need to have your customer number, and it is also good if you are logged into Link Manager so that you can reply to our support questions or so that our support technician can connect to your account and provide remote service.