Our internal work is guided by our policies and a defined process for the registration, resolution, feedback, and follow-up of incidents. In terms of incident management and error reporting, AddSecure works according to the ITIL model, which is a well-tried method of giving the customer quick and effective troubleshooting while also providing AddSecure with the information needed to streamline its own internal processes. All cases are documented for follow-up.
Customer Support
Hours of operation:
Weekdays 8 am–4:30 pm CET.
Technical Support
Hours of operation (troubleshooting): Weekdays 8 am–4:30 pm CET.
Hours of operation (error reporting): Around the clock, all days of the year.