Account management
- Support customers getting started with two-way login.
Support customers creating or recalling certificates (Link Access).
- Troubleshooting and incident management for AddSecure Link.
Support customers when they are installing certificates and the OpenVPN client.
- OpenVPN client (Windows, Linux, and Mac).
Create subnetworks for IP connections in Link Manager.
Support (not with in-depth knowledge)
- With certificate installation for routers.
- NAT rules for routers.
Access to “on-site support” using TeamViewer:
- Guide the customer and take over their screen in order to provide support.
Limitations
Link Support provides support only for the Secure Link product and the equipment delivered by AddSecure. For other equipment, only advice and overall support are provided.